With so many red tape, you can understand why many owners are upset when their car, which was not purchased cheaply in Malaysia mind you, gets stuck in a service centre for weeks, if not months.
If your definition of a warranty is not having to pay from your own pocket for components that has failed, then you can say Volkswagen Malaysia is right to claim that all its vehicles have a 5-year warranty.
All this beating-around-the-bush, going-round-the-merry-goround with marketing gimmicks and sales promotions does not address the credibility issues.
Changing the mechatronic and replacing the gear oil with mineral instead of fully synthetic is said to cure this malady. There is one common misconception about the DSG issue.
In conclusion, we at kensomuse would clearly state that we do NOT subscribe to the belief that when one buys a new car, one should take a risk if it is a continental, turbocharged or otherwise. A check with the service centres on the list says the Sunday operations has ceased since May.
The earlier mentioned 20 authorised Volkswagen service centres in Peninsular Malaysia that supposedly opens on Sundays from 9. The only issue is, if we give them a chance. In all truthfulness, we believe Volkswagen Malaysia serves to honour that purpose. Seems to be more reason not to buy the car then!
Not many know about this but even Kia was adopting a similar program before. Who knows which to believe. So far, VW has specified the solution for the mechatronic but no explanation on why the clutch plates are failing prematurely nor if there is a permanent solution for this.
My brother-in-law, who drives a Golf GTI recently got involved in an accident. The list of demands can be found in the link but to put it simply;- A faulty vehicle is traumatising enough; having to deal with insensitive service advisors and uncaring insurance adjusters who takes their own sweet time to investigate claims and finding every single possible reason to disavow their responsibilities in honouring the warranty would test the patience of any Saint.
Imagine; you still have to pay for bank monthly instalments for a vehicle you cannot use and more often than not, there is insufficient courtesy cars to go around.
To my knowledge, any Asian-made marque who claims 5-years is factory supported. Car went into SC last Thursday morning. There is one clause that we have just uncovered though; although VGM has extended the service mileage excess to 1,km, the periodic maintenance of 1-year is not.
We believe for whatever item we spend our hard earned money on, we purchase on good will; on the belief that it will serve the function we bought. Where once you would need to wait weeks before a slot is available, almost all service centres contacted have empty Saturday slots and this is a clear indication that the initial objective of adding Sunday operations into the rooster to accommodate the high demands has been achieved and is no longer required.
A typical insurance claim works like this: Indeed, after replacing mine, the Golf is happily chugging along without any issues. So why the protest then?
But if the juddering becomes severe ie shifting from 1st to 2nd gearthen the problem may not be the DSG but the clutch plate wearing off and the gears slipping before engaging. Some claims that despite changing to mineral transmission oil, the mechatronic still fails.
After a year of using it, I can feel the gears now slipping again and the juddering is increasing in frequency. So the centralised management of repairs and claims appears to be working perfectly.Retrouvez [résolu] Sifflement aigue puretech sur Le forum consacré aux divers problèmes mécaniques, électroniques rencontrés sur la Peugeot Venez leur trouver une solution ici!
- Féline, le forum de référence consacré à la marque Peugeot! kensomuse. Though working in a field completely unrelated to the automotive industry, kenso has always had an interest in dabbling into the automotive industry, particularly business related aspects such as sales, marketing, strategic planning, blah blah blah.
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Retrouvez Compteur Picasso C4 B78 sur sur Le forum sur les modifications de la Peugeot petites personnalisations et modifications esthétiques, reprogrammation, ou encore projets de tuning complet: c'est par ici!
- Féline, le forum de référence consacré à la marque Peugeot!Download